To the Winslow Animal Hospital Staff:
I would like to thank the entire staff for being so professional, loyal, & loving to my beagle Binky (Donna Valentine). You made him smell good & hair shiny. Your staff truly cares about all animals. So from the bottom of my heart, I would like to say, “Thanks & God bless you all!”
Winslow animal hospital has done a fantastic job with my 3 year old pit mix, Cairo. He had surgery on his right knee performed by Dr. Coudrai on June 4 for a luxating patella. From the vet techs, to Dr. Coudrai, to the administrative team, to the physical therapist Linda, Winslow Animal Hospital has been nothing but phenomenal and I am so pleased and impressed with their service. Cairo was very timid at first in therapy and Linda was extremely patient and handled him with kindness and understanding. She made sure he always left on a positive note and he now gets excited when we go to the vet for his therapy and can’t wait to get there! Thank you for all you have done for my little man!! Pretty soon he will be better than ever all thanks to your hard work and effort! Thanks again!!
I would like to say thank you to Dr. Coudrai for taking such good care of Bear during his surgery yesterday and Linda Franzini for walking me through every step of Bear’s upcoming rehab and the ENTIRE staff at Winslow Animal Hospital for going above and beyong in keeping us informed every step of the way. I appreciate each and every one of you! Sincerely, Mary Ann H
Winslow Animal Hospital is blessed to have Dr. Bohn. She is the most compassionate, caring veterinarian we have ever met! Yesterday we could have saved almost $200.00 to take our girl to another place to be put to rest, but it was so much more important to us that Dr. Bohn be there with us during our difficult time. She knew our pet and cared for her. We didn’t have to explain. Your support staff was incredible as well, and the room was so comforting and warm like home. We will continue to visit with our kitties, one who was saved by Dr. Draper’s medical expertise. Thank you so much! xo
Quinn says “Hi!” to everyone there, especially Dr. Coudrai. 3 tough surgeries and multiple rehabs later and she is living the best life a doggie could ask for! Thanks all!
Dr. Draper, I cannot thank you enough for your compassion, gentle bedside manner and guidance on Oct. 14th when I was there with our sweet Sarah. I knew in my heart it was not going to be a good visit when I called in tears to bring her in…. I said a prayer you were working that day and you were! You are the only Dr. I wanted to deal with and I guess God knew ahead of time we were going to need you. You are so amazing at what you do and I appreciate all the patience you had with me on Tuesday and helping me find some comfort in the dreadful decision I had to make. I truly thank you from the bottom of my heart for being so understanding of my emotions and so gentle with my Sarah in her last few hours. We miss her terribly but are finding comfort in the 17 years of loving memories she left in our hearts. God Bless You Dr. Draper
“Einstein” was rushed into Winslow Animal Hospital by his panic stricken owners one day in early March. A white, 2 ½ year old bichon/poodle mix, Einstein had been viciously attacked by another dog while out on a walk with his owner and her daughter.
Einstein was in very serious condition, as the other dog – who was much larger than little 15 lb. Einstein- had severely bitten him on the forehead and jaw area, and it had taken much effort to get the dog to release Einstein’s head from his powerful jaws. It had been a very frightening and traumatic experience for both Einstein and his owners, and poor Einstein had lost a lot of blood. A severe laceration covered the entire length of his left jaw, and several deep puncture wounds dotted his forehead area. Einstein was immediately examined by Dr. Phil Coudrai and his nursing staff.
Einstein stoically tolerated all the activity and handling…we could see straight away what a special and brave little dog he was! An IV catheter was placed in his front leg, and IV fluids were started to treat for possible shock. Antibiotics and pain medications were also administered.
After a thorough examination, no additional wounds or injuries were found. However, each time Einstein breathed, air could be seen bubbling up from the puncture wounds on his forehead , as well as puffing up from under the uninjured skin of his face…Einstein was actually exhaling through his forehead! Dr. Coudrai had never seen an injury like this before, but realized the dog’s frontal sinus cavities had likely been fractured during the attack, causing him to blow air through his crushed sinuses as he breathed.
X-rays showed that Einstein’s puncture wounds were going to need surgery to repair, as the bite had indeed badly damaged his frontal sinuses. Surgery would have to wait, though, until he was more stable. Until then, Dr. Coudrai sedated Einstein and temporarily stapled those puncture wounds closed. Next, he turned his attention to treating the 4 inch laceration along Einstein’s jaw. Dr. Coudrai flushed the wounds clean with saline before stapling this shut as well.
With pain medications and antibiotics, Einstein was able to go home with his owner that night. Two days later, he returned for the surgery necessary to repair his damaged face. His owners were still reeling from the shock of what they had experienced, but were hopeful Dr. Coudrai would be able to repair the damage done to their beloved pet. Poor Einstein’s face was very swollen and sore! He was still “exhaling” through the wounds of his face, causing him some respiratory distress. As before, Einstein allowed us to prepare him for his surgery as bravely as he could.
During surgery, Dr. Coudrai removed the fractured pieces of bone, tissue, and nasal fragments from Einstein’s bite wound. He then began the painstaking process of piecing the sections of salvageable bone back together, using plates and titanium screws. After several hours of surgery, Dr. Coudrai was finally satisfied with the results. Einstein’s fractured face was repaired, and he could now breathe properly without losing air through his open sinus cavity. To manage his post-operative pain, a rubber catheter, called a soaker hose, was sutured into his incision so that pain medication could be injected directly into the surgery site. After recovering for several hours in the ICU unit at Winslow Animal Hospital, he was transferred to an emergency hospital for continued overnight care.
Since then, Einstein has been a “regular” at Winslow Animal Hospital, coming back frequently for follow-up visits for continued care as his wounds healed. Amazingly, after such a traumatic experience, Einstein was always happy to return for his rechecks, and he became a big favorite of the staff. His perpetually wagging tail and enthusiastic attitude throughout his ordeal were an inspiration. His last visit was bittersweet, for as glad as we were that he had healed so well from such awful injuries, we would miss seeing his sweet little face and cheerfully wiggling body as he made sure to stop to say “hi” to each of the staff during his visits with us.
We just wanted to send a note to tell everyone at Winslow Animal Hospital that we love your new facility(very nice) and our recent visit with our dog, Jake was quite nice. Our chocolate lab had a tendency to become quite excited in the presence of other people and pets. Your spacious waiting room lended us the opportunity to keep hime safely away from other patients while waiting to be seen by the very professional staff. We would like to offer a thumbs up to everyone there for a great visit!
To the Staff at Winslow Animal Hospital
On September 30, 2009 I received a phone call that no pet owner ever wants. My neighbor had called me to let me know that he had found Bella injured. From the tone of his voice and the emotion in his words I knew it wasn’t good. For ten years I have been a Firefirghter and an EMT. I have been trained to expect and prepare for the worst, but also to hope for the best. After a torturous forty minute ride, I met up with my wife who had arrived home first and had already wrapped up her wound and gotten Bella ready to go get help. the question was where? We have only lived in Williamstown for a year and a half, and had no emergencies with any of our dogs. In the past we had always taken her to an office for routine visits almost an hour away that was familiar with Bella since she was a puppy. But time would not permit us to do that on this night. By the time we would arrive they would be closed and time elapsed since her injury was discovered it would be close to two and a half hours. I remembered seeing your sign in my daily travels and we felt that you would be the best option. When we arrived ar your office I asked the office staff if they would take a look at her. Even though it was starting to get near closing time, they were more than happy to help. At this moment, I realized htat you took your job and commitment seriously. Bella was taken into the back and you went to work. After a short time we were getting updates on Bella and a plan for her care was being formed. It would have been very easy for your staff to recommend that we just wait until the morning and bring her back You chose not to do that. In Bella’s best interest you called The University of Pennsylvania to get things moving. Also at this time my trust in your staff became abundantly clear. Obivously your staff was more concerned with Bella’s well being than making money. When HUP advised your staff they probably would not perform any procedures that night you attempted to contact other facilities for us. Because of the trust and respect we now had for you, the decision was made to bring Bella back in the next morning because no one else was going to fix her that night. This decision would turn out to be the most critical one we would have to make on Bella’s behalf. I am happy to say, without a doubt, that this decison would also turn out to be the best choice we could have made. I returned the next morning with Bella and you took her away to fix her. It was a long painful day of uncertainty, but it was comforted by the prior nights’ experience. When I picked Bella up I was told of her situation and what her plan of car was. It seemed like we had a very long and rocky road ahead with no certainty regarding the chances of outcome being either positive or negative. Over the course of the next few weeks, and many visits, Bella was recovering at a remarkable pace. I attribute this not only to her strength and dermination but also to the skill and expertise of your staff. As of this time of this letter Bella has made almost a complete recover and getting better everyday. Other than a small scar and some short hair from the pre-op preparations, you would never know she had a problem, let alone the major injury she suffered. Words cannot even begin to express the gratitude and amazement that my family and I have toward your staff. We can rest easy knowing that Bella wille njoy many more years with us and that she will enjoy them to the fullest without any impairment. On behalf of my family and most of all, Bella, thank you for a job well done. We will be forever gratefull for your services.
David E. Levasseur
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Tucker, a 1½ year old neutered male Rhodesian Ridgeback mix, presented to Winslow Animal Hospital December 14, 2009. His owners stated he had been retching and vomiting bile and grass for the past two days. He wasn’t interested in his food, and seemed very quiet, clingy, and lethargic.
After having his weight noted and temperature taken, which was normal, Tucker sat near his owners in the exam room, looking forlorn and depressed. Further history revealed Tucker had a long history of eating many unusual objects around his owner’s house, such as crayons, blankets, and their son’s toys. The owners also mentioned that Tucker had been very interested in the boxes of Christmas decorations that were out around the house as well. Aside from his crayon-eating providing the yard with a bit of extra color, Tucker’s past indiscretions had not caused any serious health issues for him – so far. That, unfortunately, was about to change…
Dr. Phil Coudrai examined Tucker and decided a few radiographs and complete bloodwork were in order. The owner’s agreed, so off Tucker went with one of the nurses to have his testing completed.
About 20 minutes later, the radiographs showed some unusual densities, and possible foreign bodies throughout the intestine and colon areas. The bloodwork revealed some abnormalities consistent with a distressed gastrointestinal tract. Dr. Coudrai felt that Tucker’s diagnostics indicated either pancreatitis or a possible foreign body – which could mean exploratory surgery for Tucker…
Before considering such a serious emergency surgery, Dr. Coudrai felt that an ultrasound of the abdomen would help to not only clarify what had been seen on the radiograph, but would also help to rule out possible pancreatitis or gastritis. Immediately, Tucker was presented to Winslow’s ultrasound technician who was able to view the organs of his abdomen with an ultrasound machine. The results showed a definite foreign body within the pylorus and intestine, as well as areas of bowel that were unusually folded. Poor Tucker! Immediate surgery was necessary.
After hugs and kisses from his concerned owners, Tucker was brought back to the surgical area, where he was prepped for surgery by one of Winslow Animal Hospital’s Certified Veterinary Technicians.
During surgery, Dr. Coudrai was able to inspect Tucker’s abdominal cavity. Several suspicious areas were immediately noted throughout the intestine, stomach, pylorus, and colon areas. Dr. Coudrai cut an incision into the intestine and maneuvered one hard lump carefully towards the incision opening…and to everyone’s surprise, a head with two beady little eyes popped out! Tucker had eaten a small plastic toy – several in fact, and soon a small pile of action figures arose, intertwined with assorted strands of fabric, thread, and grass. This mass had threaded its way throughout Tucker’s GI tract, from his pylorus, through his stomach, into his intestines and even into his colon. All the toys and fabric were located and removed via incisions into the various areas where they were found. After suturing the incisions closed and thoroughly flushing and suctioning his abdominal cavity with a warmed saline and antibiotic solution, his incision site was closed with suture and staples. He was sent home on antibiotics, pain medications, and instructions for strict rest and a bland (toyless) diet.
Tucker was a very lucky dog for several reasons. First, his owners brought him for an examination shortly after his vomiting began. Secondly, although the hard plastic toys had many sharp points jutting outwardly, there were no perforations of the GI tract, which would have greatly increased his chance of developing serious complications. And lastly, Tucker was an otherwise healthy, young dog who had a great family at home waiting for him…hopefully, with all toys now out of reach!
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